CSM Delivers Relentless IT Support Around the Clock
Are You Looking for IT Support 24/7?
Your business relies heavily on your IT Support 24/7. An hour of network downtime could cost your company thousands of dollars. We Understand. You need an IT Outsourcing Partner that can keep your operations running 24×7, Period. With this in mind, CSM has created a methodology to insure that your Information Technology Services are running at peak performance 24×7, and that you get the answers you need, day or night. Our Company is built on a single word: Results.
What is Relentless IT Support?
Sometimes a great leader can sum up life in a few words. We take our inspiration from the greatest football coach in NFL History:
“Gentlemen, we are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process we will catch excellence. I am not remotely interested in just being good.”
“Winning is not a sometime thing, it is an all the time thing. You don’t do things right once in a while…you do them right all the time.”
– Vince Lombardi, Head Coach, Green Bay Packers 1959-1967
CSM: Relentless IT Support 24/7
For CSM, Relentless IT Support 24/7 is more than just a catchy phrase or a football slogan. From our Senior Engineers, to our Billing Department, we have built methodologies designed to deliver 100% Customer Satisfaction. Our entire focus is customer centric, with the primary goal of delivering an over-the-top customer experience. Our singular mission is to provide Relentless IT Support, every minute of every day, because your business depends on us. CSM’s focus is to eliminate your IT Support headaches forever, so that your company can do what it does best: engaging your customers and growing your bottom line.
CSM’s Suite of Relentless IT Support 24/7 Services
- Managed IT Support 24/7 – CSM’s ITIL and ISO 20000 compliant Network Operations Centers watch your Network, Servers, and Applications around the clock, and are ready to resolve even the most minor hiccup. CSM also delivers pro-active 247 IT Services Maintenance to keep your servers running at peak performance.
- Remote Help Desk Support – CSM’s team of certified desktop support technicians are available 24/365 to solve your most difficult end-user challenges for Apple and Microsoft Operating Systems
- IT Infrastructure Solutions – CSM’s Infrastructure Solutions Team delivers high value IT outsourcing projects designed to decrease costs, improve productivity, and mitigate risk.
CSM: Personal Commitment is the Difference
Computer Systems and Methods may have the Information Technology Industry’s most stringent hiring practices. Our engineers are interviewed in depth for their technical expertise. Just as critical, though, CSM is always on the lookout for people that make a personal commitment to excellence, and are willing to go the extra mile to deliver an outstanding customer experience.
CSM’s 5 Step Approach to Relentless IT Support 247
- Focus: CSM’s sole mission is to provide business-driven IT solutions. Our goal is to help you grow your bottom line and mitigate your company’s risk.
- Expertise: CSM hires and trains the hardest working and most knowledgeable talent in the world. Our people are driven to provide you with the right answers, every single day.
- Reliability: CSM is always there when you need us, providing expert support around the clock.
- Accountability: Our people are held to the highest standards, and our service agreements are backed by some of the toughest SLA’s in the industry. We don’t deliver excuses. We deliver results.
- Responsiveness: CSM treats every customer request with the highest priority. We will never keep you waiting.
Outstanding Customer Experience: Guaranteed
CSM does more than just empty promises. Our Service level Agreements are the toughest in the industry, and every CSM Managed IT Services and Help Desk customer gets a 6 month Risk Free Trial. If you aren’t satisfied during the first 6 months of service, you can cancel at any time, and we will give you a 100% Refund of your Setup Charges. CSM: Relentless IT Support 24/7 Guaranteed.
Words from our Clients
Township of Branchburg,
“The staff at CSM continually exceeds our expectation which in turn has greatly helped the Township raise the bar for
providing the necessary computer, server and network uptime to match the needs of our staff.”
Bernards Township School,
“The customer service when it comes to tracking orders and getting products during emergency situations has been the best we received from all the technology vendors we have worked with … The quality of work of their installers has also been excellent.”
“We have contracted with CSM for over 15 years to manage and completely take full responsibility for our complete local and wide area network and we have a remarkable 99% operational uptime.”
We have product authorizations from great partners you know and trust