Outsourcing IT Computer Support: Possible Downsides and Prevention
Just like any business decision, there are some risks to outside IT Computer Support. This article will examine some of the most common negative consequences of outsourcing IT Support, and then provide ways to prevent them from damaging your company. This article will take a frank look at the downside of Business IT Support Outsourcing and give you some advice on how to handle it.
Outsourcing IT Computer Support could Lead to Low Staff Morale
Replacing your IT department with managed IT Computer Support can create the potential for low staff morale, especially if you fire existing IT Support employees. The internal environment of any company is relationship-based; losing staff will end those relationships. Other employees may also worry that they are replaceable. Acknowledge the situation with your staff. Be up front about the decision and the reason why it was made. Reassure everyone that this will improve business overall. The most important way to deal with low staff morale is to be prepared for it.
Outsourcing IT Computer Support Could Lead to a Culture Clash
Using another company for IT Computer Support can result in a culture class. Culture does not just mean a different location, but also company culture. Your managed services provider (MSP) might approach business differently, and your staff needs to be prepared for that. There is always an adjustment period. Patience is important during this time. Be sensitive to your employees, but also give the partnership enough to time become routine.
Time-Consuming Relationship with Provider
One reason to switch to outsource IT Computer Support is to improve efficiency. Don’t trade one time-consuming task (tech support) with another (an unproductive relationship). Before signing a contract with an MSP, be open about communication expectations. While any business you partner with should be open and responsive, constantly baby-sitting your MSP negates their purpose. Find an appropriate balance so both you and your provider can get your respective jobs accomplished.
Outsourcing IT Computer Support could Lead to Loss of Control over Business Processes
By hiring an IT-Support Service provider, you automatically give up a certain amount of control regarding some business processes. Be prepared to deal with this loss of control. Weigh the pros and cons of total IT Computer Support responsibility: does giving some of it up free you and your staff to focus on more important tasks? It should. Look at this loss of control as delegating to a professional. In reality, you are still in control, as the MSP is just a vendor, and any final decisions should belong to the business.
By allowing any outside entity access to private data, you add an extra layer of risk. Fortunately, IT Computer Support companies are entrusted with sensitive information every single day. In fact, the protection of data is their paramount concern. Talk over your privacy worries with any potential MSP. Find out what steps your IT Computer Support provider takes to keep data safe and put your mind at rest.
There are always possible downsides when turning over part of your company to an outside influence. In the case of IT/Network Services these risks are easily manageable. The solution to almost any potential problem is to be aware of it and plan accordingly. Use this article to help you minimize any problems that might come up over IT Computer Support.
Contact CSM to Find Out if Outsourcing IT Computer Support Makes Sense for Your Business
CSM has over 30 years of experience helping the world’s most challenging companies solve their most difficult technology challenges. We offer free IT Assessments and 100% Risk Free Trials. Contact us today to learn more!
[widgets_on_pages id=”IT Support Posts”]