Remote Server Support Services

CSM’s Remote Server Support Service Management Software doesn’t just watch to see whether a server is up or down. Our Server Support Systems watch thousands of critical metrics that can indicate when a system crash is coming. Servers don’t just fail out of the blue. Hardware, Applications and Operating Systems almost always throw off signals that a crash is coming. When our monitoring tools detect a problem, our NOCs are quickly alerted so that triage and troubleshooting can commence.

CSM’s deploys state-of-the-art technology to remediate server issues automatically, without human intervention. When our Server Support Tools detect a problem, we launch self-healing scripts – applets designed to fix the problem automatically, without human intervention. Scripts can resolve server, Operating System, and Application issues in seconds – far faster than even the best live technician. If the script fails to resolve the problem, our tools escalate it to one of our trained technicians for remediation.

CSM’s systems routinely deploy Application and OS patches, provide regularly scheduled Virus Sweeps, and perform routine Server Maintenance. CSM eliminates the drudgery of maintaining your gear.

CSM provides full support for the entire Microsoft Windows Server line as well as Linux and Apple OS X. We are also experts at virtualization including VMware, Citrix, Xen, KVM, and Microsoft Hyper-V. Our Small Business IT Support Services can handle even the most difficult challenges.

CSM’s NOCs deliver IT Managed Services and support for Active Directory, Exchange, Domino, Apache and Lotus Notes, including Moves, Adds and Changes. We also monitor all other core applications and will work with you to establish Standard Operating Procedures (SOPs) for remediation. CSM will also assist your vendors in troubleshooting more complex Application issues.

Relentless IT Support – It’s in our DNA. All of CSM’s Server Support Services are backed by industry leading Service Level Agreements.