Remote Network Support Services

Is Network Support Giving You Sleepless Nights? Rest Easy With CSM’s Proactive Remote Network Support Services

CSM’s Network Support Services are a cornerstone of our Managed IT Services. As a Premier Managed Information Technology Services Provider, we deliver expert 24×7 remote monitoring, management, troubleshooting and remediation of your LAN, WAN, Routers, Switches, Firewalls, WAPs and network connectivity. Certified Technicians in our dual Network Operations Centers (NOCs) leverage state-of-the-art monitoring tools to insure that your network is running at peak performance around the clock. We will also coordinate troubleshooting efforts with your ISP or Telco provider

Beyond Up or Down – Fixing Small Problems Before They Become Big Ones

CSM’s Remote Network Support Service leverage remote monitoring systems don’t just look at whether a device is up or down. Our monitoring software watches hundreds of key metrics that can indicate when a major device problem is coming. Networks don’t just crash out of the blue. Network devices usually throw off signals that big problems are on the horizon. When our systems detect a problem, our NOC is alerted within seconds, and immediately triages the issue and begins troubleshooting.

Self-Healing Scripts – Our Secret Sauce for Remote Network Support Services

CSM’s NOCs leverage cutting edge technology to automatically fix problems without human intervention. When our monitoring systems detect a problem, they launch a series of self healing scripts – commands designed to fix the problem. These scripts can solve issues in a fraction of the time that it could normally be performed by a live technician. If the script doesn’t fix the problem, our system escalates it to one of our certified engineers for troubleshooting. CSM delivers reliable and effective Remote Network Support solutions.

Expert and Professional Network Design Services

CSM’s monitoring tools are invaluable in helping our technicians determine if your network requires capacity upgrades or a redesign. Our Network Engineers can look at reports generated by our software tools to find network bottlenecks and implement the appropriate design changes.

Outstanding Support – Guaranteed

What is Network Support from CSM?  We deliver fast, and  effective Network Monitoring, Management and Remediation 24/7. Relentless IT Support – It’s in our DNA. All of CSM’s IT Managed Services packages including our Remote Network Support Service  are backed by industry leading Service Level Agreements.

Platform Support

microsoft
Microsoft
Windows Server 2000 Windows 2003 R2 Windows Server 2003
Windows Server 2008 Windows 2008 R2 Windows Server 2012
Windows SBS Series Exchange Server 2003 Exchange Server 2007
Exchange Server 2010 Exchange Server 2013 Sharepoint Series
SQL Server 2005 SQL Server 2008 SQL Server 2008 R2
SQL Server 2012 Active Directory Series
linux
Linux
Red Hat Linux SUSE Linux Ubuntu Linux
apple
Apple
Mac OS X Server 10.1 (Puma Server) Mac OS X Server 10.2 (Jaguar Server) Mac OS X Server 10.3 (Panther Server)
Mac OS X Server 10.4 (Tiger Server) Mac OS X Server 10.5 (Leopard Server) Mac OS X Server 10.6 (Snow Leopard Server)
Mac OS X 10.7 (Lion Server) MAC OS X 10.8 (Mountain Lion Server)
cisco
juniper
Sonic wall
Networking & Firewalls
Cisco Juniper HP Sonic Wall
Checkpoint FortiGate Watch Guard Dell

virtual

Networking & Firewalls
Cisco Juniper HP Sonic Wall
Checkpoint FortiGate Watch Guard Dell

databases

Databases
Oracle MS SQL MySQL

storage

Storage NAS/SAN
EMC Netapp Hitachi
Dell Oracle Hewlett Packard

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