Remote Network Management Service
Augment Your IT Staff 24×7
CSM’s Remote Network Management Services will provide your IT Staff enterprise grade NOC Services at a fraction of the cost of hiring technicians for off-hours support. Managing your network 24×7 is an expensive and tedious job. It would be great to have one of your technicians available 24×7 to watch for every hiccup. Unfortunately, this level of service is only affordable for the largest of IT shops. CSM Understands. To meet your needs, CSM has created a fully customizable suite of Network Management Services that allow your staff to focus on initiatives that build corporate value.
You Are Never Alone…
CSM’s World Class NOCs have your back 24×7. We watch your network and our state of the art Network Management Tools take care of the headaches of monitoring, remediation and firmware upgrades. CSM’s Managed IT Services eliminates your network management headaches forever.
ITIL and ISO 20000 Compliant Remote Network Management Services
All of CSM’s Managed Services closely adhere to ITIL and ISO 20000 standards. ITIL And ISO 20000 are considered to be the hallmark of great NOC Support Services. CSM”s strict adherence to process insures that your crucial network elements are up and running 24/7.
Off Hours Network Management at a Fraction of the Cost of Staffing
Many IT shops have 24×7 requirements, but they are only staffed 9-5. If you’ve got the situation under control during business hours, let CSM give your staff the help it needs during off-hours and weekends.
CSM’s Remote Management Services
Our remote network management services (part of our IT Managed Services Offering)include:
- 24×7 (Or Off-hours) Network Monitoring
- Optional Firmware Patches and Upgrades
- Network Monitoring Portal Access
- Customized Alerts and Escalation
- Remote Network Remediation and Troubleshooting
- Vendor Coordination Including Cisco Smartnet
- Optional Emergency Onsite Dispatch
Remote Network Management Platform Support
CSM’sRemote Network Management Service will deliver enterprise grade NOC Services and give your IT Staff the break they need.