Remote Network Management Service

Augment Your IT Staff 24×7

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CSM’s Remote Network Management Services will provide your IT Staff enterprise grade NOC Services at a fraction of the cost of hiring technicians for off-hours support. Managing your network 24×7 is an expensive and tedious job. It would be great to have one of your technicians available 24×7 to watch for every hiccup. Unfortunately, this level of service is only affordable for the largest of IT shops. CSM Understands. To meet your needs, CSM has created a fully customizable suite of Network Management Services that allow your staff to focus on initiatives that build corporate value.

You Are Never Alone…

CSM’s World Class NOCs have your back 24×7. We watch your network and our state of the art Network Management Tools take care of the headaches of monitoring, remediation and firmware upgrades. CSM’s Managed IT Services eliminates your network management headaches forever.

ITIL and ISO 20000 Compliant Remote Network Management Services

All of CSM’s Managed Services closely adhere to ITIL and ISO 20000 standards. ITIL And ISO 20000 are considered to be the hallmark of great NOC Support Services. CSM”s strict adherence to process insures that your crucial network elements are up and running 24/7.

Off Hours Network Management at a Fraction of the Cost of Staffing

Many IT shops have 24×7 requirements, but they are only staffed 9-5. If you’ve got the situation under control during business hours, let CSM give your staff the help it needs during off-hours and weekends.

CSM’s Remote Management Services

Our remote network management services (part of our IT Managed ServicesOffering)include:

24×7 (Or Off-hours) Network Monitoring
Optional Firmware Patches and Upgrades
Network Monitoring Portal Access
Customized Alerts and Escalation
Remote Network Remediation and Troubleshooting
Vendor Coordination Including Cisco Smartnet
Optional Emergency Onsite Dispatch

Remote Network Management Platform Support

	Microsoft
Windows Server 2000	Windows 2003 R2	Windows Server 2003
Windows Server 2008	Windows 2008 R2	Windows Server 2012
Windows SBS Series	Exchange Server 2003	Exchange Server 2007
Exchange Server 2010	Exchange Server 2013	Sharepoint Series
SQL Server 2005	SQL Server 2008	SQL Server 2008 R2
SQL Server 2012	Active Directory Series

	Linux
Red Hat Linux	SUSE Linux	Ubuntu Linux

	Apple
Mac OS X Server 10.1 (Puma Server)	Mac OS X Server 10.2 (Jaguar Server)	Mac OS X Server 10.3 (Panther Server)
Mac OS X Server 10.4 (Tiger Server)	Mac OS X Server 10.5 (Leopard Server)	Mac OS X Server 10.6 (Snow Leopard Server)
Mac OS X 10.7 (Lion Server)	MAC OS X 10.8 (Mountain Lion Server)