Remote Network Management Service

Augment Your IT Staff 24×7


CSM’s Remote Network Management Services will provide your IT Staff enterprise grade NOC Services at a fraction of the cost of hiring technicians for off-hours support. Managing your network 24×7 is an expensive and tedious job. It would be great to have one of your technicians available 24×7 to watch for every hiccup. Unfortunately, this level of service is only affordable for the largest of IT shops. CSM Understands. To meet your needs, CSM has created a fully customizable suite of Network Management Services that allow your staff to focus on initiatives that build corporate value.

You Are Never Alone…

CSM’s World Class NOCs have your back 24×7. We watch your network and our state of the art Network Management Tools take care of the headaches of monitoring, remediation and firmware upgrades. CSM’s Managed IT Services eliminates your network management headaches forever.

ITIL and ISO 20000 Compliant Remote Network Management Services

All of CSM’s Managed Services closely adhere to ITIL and ISO 20000 standards. ITIL And ISO 20000 are considered to be the hallmark of great NOC Support Services. CSM”s strict adherence to process insures that your crucial network elements are up and running 24/7.

Off Hours Network Management at a Fraction of the Cost of Staffing

Many IT shops have 24×7 requirements, but they are only staffed 9-5. If you’ve got the situation under control during business hours, let CSM give your staff the help it needs during off-hours and weekends.

CSM’s Remote Management Services

Our remote network management services (part of our IT Managed ServicesOffering)include:

  • 24×7 (Or Off-hours) Network Monitoring
  • Optional Firmware Patches and Upgrades
  • Network Monitoring Portal Access
  • Customized Alerts and Escalation
  • Remote Network Remediation and Troubleshooting
  • Vendor Coordination Including Cisco Smartnet
  • Optional Emergency Onsite Dispatch

Remote Network Management Platform Support

Windows Server 2000 Windows 2003 R2 Windows Server 2003
Windows Server 2008 Windows 2008 R2 Windows Server 2012
Windows SBS Series Exchange Server 2003 Exchange Server 2007
Exchange Server 2010 Exchange Server 2013 Sharepoint Series
SQL Server 2005 SQL Server 2008 SQL Server 2008 R2
SQL Server 2012 Active Directory Series
Red Hat Linux SUSE Linux Ubuntu Linux
Mac OS X Server 10.1 (Puma Server) Mac OS X Server 10.2 (Jaguar Server) Mac OS X Server 10.3 (Panther Server)
Mac OS X Server 10.4 (Tiger Server) Mac OS X Server 10.5 (Leopard Server) Mac OS X Server 10.6 (Snow Leopard Server)
Mac OS X 10.7 (Lion Server) MAC OS X 10.8 (Mountain Lion Server)
Sonic wall
Networking & Firewalls
Cisco Juniper HP Sonic Wall
Checkpoint FortiGate Watch Guard Dell


Networking & Firewalls
Cisco Juniper HP Sonic Wall
Checkpoint FortiGate Watch Guard Dell




Storage NAS/SAN
EMC Netapp Hitachi
Dell Oracle Hewlett Packard

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