Managed Services Best Practices

Managed Services Best PracticesWhat are Managed Services Best Practices ? There are a number of globally recognized standards of best practices in the IT industry. When outsourcing tech support, it is a good idea to look at Managed Service Providers Best Practices that conform to these industry standards. This article will help you understand what these standards are and how they can help your business.

 

What is ITIL? How Does it Affect Managed Services Best Practices?

Information Technology Infrastructure Library, commonly referred to as ITIL, is an international and comprehensive set of guidelines. It is always included in Managed Services Best Practices. ITIL creates a framework for a company’s IT needs. It uses a basic structure to align all IT processes with the company’s core goals and values. It is a systematic approach to evaluating and running the IT department of any sized company. The Best-Managed Service-Providers religiously adhere to ITIL to insure that their customers receive superior service.

What is ISO 20000?

Managed Services Best PracticesISO (International Standards Organization) 20000 is the global standards that follow the best practices put forward in the ITIL. This two part standard includes specifications for IT management as well as a code of practice for IT departments. Companies can receive a certification for ISO 20000 by undergoing an audit that reviews their entire IT system. It is another aspect of Managed Services Best Practices.

How Managed Services Best Practices Can Help Your Company

ISO 20000 and the ITIL can provide very specific guidelines and formulas for success in IT. By following the best practices they have laid out, a company can create a laser like focus on greater efficiency. While a company can seek to follow the ITIL plan or become ISO 20000 certified on their own, using Managed Services Best Practices as a spring board can greatly simplify the process.

Outsourcing for Best Practices

So why use Managed Services Best Practices Best Practices instead of going it alone? Both ITIL and ISO 20000 can seem overwhelming. They both include comprehensive processes that delve deeply into every area of an IT department. A managed service provider (MSP) will already have the knowledge and experience of using these standards. Therefore, they can incorporate Managed Services Best Practices easily. It also saves stress on the rest of the company during the process.

Finding an IT Company that Follows Managed Services Best Practices

Not all MSPs use Managed  Services Best Practices, so if conforming to international standards is a goal for your company, you need to be sure to find a provider who can accomplish this. Many MSPs will openly advertise this as part of their services. Of course, when reviewing different vendors the easiest way to find out is to just ask. It is an important question to ask during the evaluation process to choose an MSP.

It’s not enough to find a provider who adheres to Managed Services Best Practices. When considering your business’s future, consider how following best practices could improve your efficiency over time. Be sure to ask any MSP you consider about Managed Services Best Practices and how they can use them to improve your business.