IT Helpdesk Support 24/7

24×7 Remote Helpdesk Outsourcing Solutions backed by CSM’s Relentless IT Support Guarantees

CSM’s Enterprise Grade IT Helpdesk provides 24×365 support for all of your end-users computer requirements. CSM’s HelpDesk Support Services are backed by our Relentless IT Support guarantees and the toughest performance SLAs in the industry. If you are an IT or business executive seeking guaranteed service levels for your help desk service, CSM’s IT Helpdesk Outsourcing Service can provide you with peace of mind. CSM’s helpdesk will allow your company to focus on engaging your customers and growing your bottom line. Our people and processes insure that help is available 24×7 to help you when you need it most.

100% North American IT Helpdesk – Guaranteed

CSM’s IT Help Desk Support Technicians are all based in North America, and are heavily screened for their communications skills. CSM believes that verbal and written skills are just as important as a technician’s IT expertise. CSM never uses offshore resources for our IT Support Desk.

Helpdesk Support – The Headache that Never Ends

CSM’s ITHelpdesk Support services are flexible and affordable, and will show you a significant ROI. All of our HelpDesk Support Services can be integrated with ourRemote Desktop Management Services to optimize peak performance. CSM’s North American based heldesk call center is ITIL and ISO 20000 compliant, which assures you of improving your productivity and reducing opex. Helpdesk Support is included in all of our Managed IT Services Packages. CSM’s IT Helpdesk will never ask for your trust. We Earn it – Every minute of every day.

Custom Helpdesk Solutions

For customers that require specialized application or technology support, CSM can deliver custom Help Desk Solutions tailored to your Unique Business. CSM provides 24×365 end user support via a toll free 800 number and e-mail:

  • Microsoft Office
  • Symantec Product line
  • McAfee Product line
  • Adobe Product line
  • All major web browsers and
    e-mail clients
  • All other software will be support
    on as reasonable endeavor
  • Hardware/Firmware/Driver
  • Network Connectivity
  • VPN issues
  • Microsoft and MAC Operating
    system troubleshooting
  • Hand Held business use support

Performance Indicators

  • Calls answered in 180 seconds 90% 90%
  • Covered non-break fix calls closed in one call 90% 90%
  • Electronic requests responded to in 1 hour 90% 90%
  • Severity 1 requests responded to in ½ hour 95% 95%
  • Customer Satisfaction!!! 100% 100%

Desktop Support

Desktop Support

  • Microsoft Windows 95/98/Me
  • Microsoft NT 4.0/2000/XP/Vista,7
  • Adobe Acrobat
  • Microsoft Access
  • Microsoft Visio
  • Citrix ICA Clients for Windows
  • Microsoft Excel
  • Microsoft Word
  • WinZip Computing WinZip
  • IBM Lotus Notes Client
  • Microsoft FrontPage
  • Microsoft Works
  • Firefox Browser
  • Microsoft MapPoint
  • Symantec Antivirus
  • Microsoft Publisher
  • Internet Explorer
  • Microsoft Outlook
  • Symantec PC Anywhere
  • McAfee Virus Scan
  • Microsoft PowerPoint
  • Symantec WinFax Pro
  • Microsoft Works

Microsoft Server

  • Microsoft Windows NT/2000/2000
  • Microsoft Windows 2010 Server
  • Microsoft Internet Security
  • Microsoft SQL Server
  • Microsoft Exchange Server
  • Management Server
  • Microsoft Windows Storage Server
  • Microsoft Virtual Server
  • Microsoft SharePoint Portal Server
  • Microsoft Content And Acceleration Server
  • Microsoft Systems Management Server
  • Microsoft Application Center Server
  • Microsoft Small Business Server
  • Microsoft BizTalk Server
  • Microsoft Commerce Server


  • 3COM
  • D-Link Systems
  • Sonicwall
  • Cisco Systems
  • Extreme Networks
  • Proxim
  • Citrix Systems
  • Linksys


  • 3COM
  • Acer
  • Gateway
  • Palm
  • Aladdin Systems
  • Hewlett-Packard
  • Toshiba
  • Iomega
  • Xerox
  • Brother
  • Hypercom
  • Viisage
  • BlackBerry
  • IBM
  • WatchGuard Technologies
  • Cisco Systems
  • Juniper Networks
  • Zebra Technologies
  • Epson
  • Lexmark
  • Sony
  • Micron Technology
  • Extreme Networks
  • NEC
  • Dell

Words from our Clients

Technology Partners

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