Managed IT Services and Support

Looking to Grow Your Profits? Here’s How CSM’s IT Managed Services Can Help…

The burden of managing your IT isn’t getting any easier. CSM’s Managed IT Services  (IT Managed Services) plans eliminate your computer headaches and let you get back to doing what you do best: engaging your customers and growing your bottom line. CSM has been the Managed Services Provider of choice in the Northeast since 1984.

      • Cut Your IT Expenses by 30%…or More: A recent survey of our  customers proved that our clients, on average, reduced their IT Expenses by at least 1/3 by engaging us for their IT Outsourcing. We can start saving your company money, month 1.
      • Focus on Engaging Your Customers and Growing Your Bottom Line: We make your IT Support headaches disappear, allowing you to spend your time on activities that grow your revenue.
      • Contain Your Spiraling IT Costs: Our  plans deliver the  IT Services you need at a low, fixed, monthly rate.
      • Increase Office Productivity: We keep your network running at peak performance, eliminating latency. Our Help Desk Staff is available 24/7 to quickly solve your end-users most difficult challenges

Flexible Managed IT Support Delivery Options

We believe that one size doesn’t fit all – that’s why we’ve made our service offerings flexible. We can combine any of our 4 components to deliver a package that meets the IT Support requirements of your unique business.

24x7 Unlimited North American IT Help Desk

Our 24×7 Help Desk is always there when you need us to solve your most difficult end-user challenges. Our  technicians are hand-picked for both their technical skills and their communication skills. We provide Remote IT Support for  Windows, Mac, Exchange, Lotus Notes, and most common desktop software including Microsoft office. Not only do we solve operational problems, but we also answer the “How Do I?” questions.

Your Own Virtual Chief Information Officer

You’ve got IT Questions. Your Virtual CIO has the answers. Business owners are constantly struggling with making the best and most profitable IT Solutions investments. Whether you need Managed Services help with Disaster Recovery, Compliance, Virtualization, Storage, Network Security or leveraging  Technology as a competitive advantage, your Managed Services (Managed IT Services) Virtual CIO is your IT Consultant to help you make the right decision.

24x7 Network/Server Management

Your Network and Line of Business (LOB) Applications are the heart of your operations. CSM’s NOC delivers 24×7 Maintenance, Monitoring, and Management of your mission critical Servers, Storage, Routers, Firewalls and Applications. Our Network Monitoring Tools gives us granular visibility into your entire server environment. We support Windows, Linux, and Mac, as well as VMware, Hyper-V and Citrix.

Guaranteed On-Site Dispatch

Our NOCs are the best in the business, but sometimes there are issues that can’t be resolved remotely. If our Network Operations Center (NOC) engineers can’t fix the issue, one of our Certified Engineers will be at your location within 4 hours – GUARANTEED. We put our money where our mouth is. If we fail to meet our Service Level Agreements, we provide cash service credits back to your company.

Why CSM as Your Managed Services Provider?

Over 30 Years of Experience
Since 1984, we’ve been helping the world’s most demanding organizations solve their most difficult technology challenges.
Unbeatable SLAs
Our Service Level Agreements have teeth. If we fail to meet our obligations, we give your company substantial financial credits.
Comprehensive Support at a Low, Flat Monthly Rate
Our Managed IT Support plans are designed to contain and reduce your IT Expenditures by wrapping up your IT Support Services into one fixed price.
Unmatched Accountability
Relentless IT Support is our guiding principal, and we build transparency and accountability into every one of our IT Managed Services Contracts.
Superior Performance
Our Help Desk and Network Operations Centers (NOCs) are built to ITIL and ISO 20000 standards – hallmarks of superior operations. Our monitoring and management tools are the talk of the industry – over 50% of our customer’s Network and server issues are resolved in seconds with no human intervention.

 

We appreciate how hard it can be to find dependable IT Support, so here’s how we’ve made it easy and risk free

1.  You contact us, letting us know what you need.

2. We’ll meet with you to discuss your business requirements and give you a customized quote for your Managed Services Plan.

3. We provide you with a Managed IT Services Proposal including our unbeatable Service Level Agreements (SLAs) in writing. If we fail to meet them, we pay you.

4. We start you on a 6 month Risk Free Trial. If we aren’t exceeding your expectations, you can cancel, and we’ll give you a 100% Refund of your setup fee – no questions, no conditions, and no small print.

Getting your company the 24/7  IT Services it needs couldn’t be any easier.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IT Managed Services

 

Our Partners