Relentless IT Support-247

Premiere 24/365 End-User Help Desk Support

If your employees require speedy answers to IT questions, expert guidance on how to use applications, or PC troubleshooting, CSM is your go-to partner for Help Desk Outsourcing. CSM’s IT Help Desk is available 24/365 to solve your most difficult end-user challenges. Whether your end-users rely on Windows, Mac , Tablets, or Smart Phones, we can handle their most complex questions. CSM’s customers can leverage our IT Help Desk as a standalone solution or as an integral component of our Managed IT Services offering.

The Industry’s Most Comprehensive Help Desk Outsourcing Provider

From our North American Customer Support Center, CSM closely integrates the services of our Service Desk and NOC to provide complete visibility to the customer’s environment. Our Managed Services Solutions deliver a full scope outsourcing solution. CSM’s ITIL and ISO 20000 compliant processes insure that your end-users get the help they need when they need it.

Maximize Employee Productivity

By engaging CSM’s Enterprise Class Help Desk, your company will dramatically improve employee productivity. By empowering your end-users to get the help they need, when they need it, your company can minimize downtime, and free your employees to engage your customers and grow your bottom line.

Industry Leading Help Desk Support SLAs

Talk is cheap. CSM’s SLA’s are the strongest in the industry. Every CSM customer has access to our performance portal, empowering you to hold us accountable.

Custom Help Desk Solutions

For customers that require specialized application or technology support, CSM can deliver custom Help Desk Solutions tailored to your Unique Business.

Key Performance Indicators

Standard Help Desk Services

Supported Platforms