Top 5 Questions When Outsourcing Computer Networking Support

During the process of choosing a Computer Networking Support Service, it is important to look at many different vendors. This will help you make the best decision for your business.  One way to weed out Managed Service Providers (MSPs) that are not a good fit for you is to interview each provider. Here are 5 questions you should consider asking when reviewing IT Support options.

Computer Networking Support Question #1: What are the Business Hours of all IT Services?

It is important to know exactly what hours the Computer Networking Support is available to your business. Often tech support will be available 24-hours a day, but the main office will keep specific business hours. This can be vital information if a large problem happens to your network and all business stops. It may be that the MSP will troubleshoot at any hour, but only provide updates and maintenance during certain times. Get all this information up front.

Computer Networking Support Question #2: How do we get support?

Questions about communication should always be asked of any Computer Networking Support provider. Find out how you can get in touch with your MSP. Do you have a single point of contact? An assigned case manager?  Also, find out the best means of communication: phone, email or even Skype. Ask about what hours your contact is available. Having an advocate who works for the provider can be a lifeline if anything ever goes wrong.

Computer Networking Support Question #3: Which is more Important: Technical Knowledge or Customer Service?

Posing an either/or question to a potential vendor can tell you a lot. Decide beforehand what an acceptable answer might be, and if one of the two options is more important to your business, (there is no wrong answer here). Great Computer Networking Support will include expertise as well as top-notch soft skills, but having the vendor answer will show you a lot about how they see themselves and their business.

Computer Networking Support Question #4: What is the Process for Adding new Services?

Most businesses plan to grow in the next few years, therefore your Computer Networking Support will need to grow as well. Talk to potential providers about how they plan to implement new Computer Networking Support Services and how they will recognize the need to expand the IT department. Get an idea of how the MSP views the future for your business.

Computer Networking Support Question #5: Which Systems will be Automated?

One of the perks of Computer Networking Services is knowing that daily functions are handled without wasting your employees’ time. Often these basic processes will be automated by the MSP. It is a good idea to find out which of these IT tasks are run automatically and which ones will receive more direct overview. It is a good idea to find out how these automated processes are monitored.

These are 5 important questions to discuss with any potential IT Support partner. Further dialogue will be needed before your business can make a final decision. Remember, none of these questions has right answers, just the right answer for your business. Good luck in finding the perfect Computer Networking Support!

Contact CSM to Find Out if Computer Networking Support Makes Sense for Your Business

CSM has over 30 years of experience helping the world’s most challenging companies solve their most difficult technology challenges. We offer free IT Assessments and 100% Risk Free Trials. Contact us today to learn more!

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