Helpdesk Performance Metrics

Helpdesk Performance Metrics As more and more business are making use of helpdesks from Managed Services Providers to interact with customers, both in terms of orders and customer complaints or technical questions, it is apparent that such call centers should have...

5 Reasons not to Use Cloud Computing

5 Reasons not to Use Cloud Computing There’s a major shift in our society toward Cloud Computing, which provides several distinct advantages. However, many of the proponents of this system tend to gloss over the possible disadvantages of the system. If you are...

Is VDI Really Worth the Investment?

Is VDI Really Worth the Investment? Many companies are making the move to VDI, or Virtual Desktop Infrastructure. This is used to help workers communicate remotely, allow branch office access to a main worksite, or provide remote IT support, among other things. This...

Is Platform as a Service (PaaS) Business Smart?

Is Platform as a Service (PaaS) Business Smart? The Platform as a Service, or PaaS, style of doing business means providing all the essentials of building a cloud service. In this model, the consumer creates the software used for the platform, and gets to determine...
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