Business with 50-100 Employees

Highly-Responsive and Affordable Computer
IT Support for Small Business

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What CSM Offers

CSM’s Medium Business Managed IT Services start with regularly scheduled strategic consulting by your dedicated Virtual CIO. Our goal is to eliminate your technology burdens at one low, flat, monthly rate. The CSM Help Desk is available 24x7 to solve your employee’s toughest technology challenges. Our Network Operations Centers (NOCs) will monitor your network and mission critical servers and applications around the clock to keep them running at peak performance. When a problem happens, and if it can’t be resolved remotely, our Rapid Response Team is always on call to come to your rescue. CSM’s Medium Business IT Services Team manages all of your technology challenges.

Medium Business IT Support

We understand Medium Business IT Support Challenges

  • Productivity is impacted when there is downtime.
  • One IT professional is not able to manage all the issues.
  • It takes the one IT guy days to resolve your issues because he is backlogged.
  • The IT department will not bring in outside experts in fear they will be judged.
  • There is so much firefighting, nobody is planning the IT growth plan.
  • When there are network issues, the IT guy is not available for even help desk.
  • You have a budget for IT spend, however, the IT department is not clear why.
  • There should be a balance of outsource and insource, but nobody is taking the lead.
  • .

Medium Business IT Services Benefits

  • CSM’s Computer Support Small Business plans provide the support your unique business requires at one low, fixed monthly rate.
  • Impact > Reduce IT costs and contain your budget 

  • CSM provides regularly scheduled strategy meetings with our Virtual CIO who will give you the technology sounding board your business requires.
  • Impact > Leverage IT to gain a competitive advantage

  • CSM’s Network Operations Centers (NOCs) provide proactive Network and Server monitoring that will optimize performance and detect and remediate small issues before they create major outages.
  • Impact > Improve your network performance and availability of core applications

  • CSM’s trained and certified help desk professionals are able to resolve 98% of your employees’ computer issues remotely and usually within minutes, getting them back to work quickly.
  • Impact > Improve Employee Productivity

  • CSM’s NOC and Help Desk will coordinate support with your software and hardware vendors and eliminate provide seamless Small Business IT Support.
  • Impact > Eliminate the runaround from multiple technology vendors

5 key elements:

  • Rapid Response on-site support for emergency remediation.
  • Expert strategic advice for your business from CSM’s Virtual CIO
  • Proactive Remote Network and Server Support, Monitoring, and Management
  • Remote Help Desk Support for End-Users
  • Routine onsite support

All of our Managed Services are backed by CSM’s Relentless Medium Business IT Support SLA’s. CSM’s holistic approach to Medium Business IT Support provides total coverage 24/7. Our NOC monitors your Servers and Network, our 24/7 Helpdesk is always available, and our onsite support team is always ready to be dispatched at a moment’s notice. Not only will CSM eliminate your Medium Business IT Support headaches, but our rates are affordable for any company.

How CSM Delivers

CSM offers 3 Small Business IT Support Services packages built on our Managed IT Services platform: NetSupport, NetRemote, and NetManage that can be custom tailored to your business and technology requirements. Each level of service bundle includes:

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Features

CSM’s Step Approach to
Relentless IT Support 24/7

Focus: CSM’s sole mission is to provide business-driven IT solutions. Our goal is to help you grow your bottom line andmitigate your company’s risk.

Expertise: CSM hires and trians the hardest working and most knowledgeable talent in the world. Our people are driven to provide you with the right answers, every single day.

Reliability: CSM is always there when you need us, providing expert support around the clock.

Accountability: Our people are held to the highest standards, and our service agreements are backed by some of the toughest SLA’s in the industry. We deliver results.

Responsiveness: CSM treats every customers request with the highest priority.
We will never keep you waiting.

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