Unified Communications is the convergence of data, voice, and video into a single network infrastructure.  Once you move your voice system to VoIP there is a wide range of applications that let you integrate network applications with voice communications.  Customer records can be automatically popped onto an agents screen base on the caller ID of an incoming call.  Voice mail messages can be stored as wav files in users’ email boxes.  Many other integrations can streamline communications and increase the accuracy and tracking of customer interactions.

Back >